At Piktochart, we are committed to being transparent about the data we collect about you, why we collect it, how we process it, and who we share it with. We take the utmost care in handling your data and ensuring that your privacy is safeguarded.
The policy applies to any registered user and visitor to the Piktochart platform, including the web applications Piktochart Visual and Piktochart Video, the website, the blog pages, and any other service we provide. In this document, the web applications, the website, the blog pages, and any other service we provide may be referred to as “Piktochart”, “we”, “us”, or “our”.
When creating an account with Piktochart, you provide the following details:
In efforts to comply with the Children’s Online Privacy Protection Act (COPPA), Family Educational Rights and Privacy Act (FERPA), and the European Union’s General Data Protection Regulation (GDPR), Piktochart is not directed at children under 13 (or other age as required by local law).
We do not knowingly or intentionally collect personal information from children. Children under 13 are not permitted to sign up to Piktochart themselves.
If you learn that your child has provided us with Personal Data without your consent, please reach out at [email protected]. We will investigate and take immediate action, delete such information and terminate the child’s account. We will also make sure to have preventive measures in place for this not to happen again in the future.
For improvement purposes, we keep anonymous records of your Piktochart usage, including our website and blog pages. The records include data such as the number of visits and time spent on pages, interactions like clicks on buttons or links, as well as search terms. Device information and data on your operating system and web browser are also anonymously collected and aggregated to ensure the best performance of our site and app on various platforms. Part of the above information is also temporarily stored in cookies. Whenever you visit any of our pages, we receive the URL of the pages that you came from and the destination (Piktochart) page that you landed on. As part of the page request, we collect your IP address, proxy server, operating system, web browser and add-ons, device identifier and/or ISP and mobile data provider. This data is collected anonymously and aggregated without any personal information to attribute against.
A cookie is a small file that the website saves to your device (a computer or a mobile device) for an extended period. Cookies help in remembering your preferences and actions over a period of time, so you don’t have to keep entering them again when you revisit the page.
We set and manage some cookies that are required for Piktochart to work properly. When you create an account with Piktochart, or visit any of Piktochart pages, we set a cookie. These cookies are used to remember your preferences once you have logged out. If you are visitor of Piktochart, we use the cookies to know if you are a blog subscriber or registered with us for any other service.
We also set cookies from trusted third parties (called third-party cookies) to provide some functionality. Refer to section 5.4 on the third parties that we work with. These cookies are used to monitor and measure site performance, page visits, and support live chat with our sales and support teams. We use social media buttons and/or plugins on our site to allow you to connect with us via your social accounts. Those plugins set their own cookies as outlined in their privacy policies. Information about your use of our website is shared with trusted social media, advertising and analytics partners to customize content and advertising, provide social media features, and analyze traffic to our website.
When you reach out to Piktochart support for assistance, we collect data about your application issue or feedback, as well as other information such as the title of your visual, or the last four digits of your credit card (to resolve billing and payment issues), to allow us to investigate any reported issues. We store this interaction information for quality assurance purposes and to improve our customer support. We also store your responses and interactions as part of any user surveys and feedback sessions. When you cancel your paid subscription, we collect data about cancellation reasons and any other feedback you provide us with.
We use your personal data to let you access Piktochart, make payments, as well as create and share visuals or videos.
We will contact you to communicate about key account changes (including password reset, account deletion, etc.), billing reminders, invoices, to answer support queries, availability of services and outages, network updates or other service/application related issues, security updates, legal and policy updates, etc. You cannot opt out of receiving these critical services, security and legal updates from us. Apart from critical communication, we may reach out to notify you about the product updates and announcements (including new feature launches, changes to existing features or functionality, new template launches, etc.), send newsletters and other product and design tips via email. We have two ways to communicate with you:
We can push notifications and messages to the notification center within the application that will be displayed when you are signed in. This communication is supported by a third-party service. We store your contact information, name, industry, and some usage details (the subscription plan you are on, the number of visuals you have created, the purpose of creating visuals, visual formats, the date of last activity, etc.) to be able to provide the relevant information through notifications. You cannot opt-out of this notification within the app.
We may contact you through email. We store your contact information, name, industry, and some usage details (the subscription plan you are on, the number of visuals you have created, the purpose of creating visuals, visual formats, the date of last activity, etc.) with a third-party service to be able to email you. As a registered user of Piktochart or an email communication subscriber, you can change your email communication preferences.
We use data about our registered users and visitors to support communications and campaigns to promote membership, subscription, and engagement with our products and services. We follow Data Privacy Agreement compliance which means that we do not send marketing-related messages to students who indicated their role as a student in our sign-up poll. We do not sell your data to anyone.
We use data, including qualitative feedback from registered users and public, collected via user interviews, surveys, polls, or other means to conduct research and development to improve our products and services. You are not obligated to participate in these research processes, and you can choose to provide your feedback in any way that is convenient to you.
We use your data, including your usage, communications, and interactions with us, to investigate, resolve and respond to any issues or complaints you have with our products or services. This data is also used for quality assurance and to improve our customer support processes.
We generate insights by aggregating data that helps us improve our products and services. These results do not include any personal information and will not be used to identify you. For example, we may aggregate information about template usage that shows which templates are used the most and which are used the least. This data is aggregated from the templates that users choose on an individual basis. The aggregated data does not include any personal information about users who have chosen that template. Few other examples of aggregated results include the most common browsers used by our users, which features are commonly used and at what instances, as well as the typical workflows and interactions taken by users at an aggregate level.
Below is the information that is shared about your account profile:
If you have invited additional collaborators to your Piktochart account, your email address and name will be visible to them.
We use third-party services to help us provide some of our services (e.g., web hosting, data storage, communication, customer support, payment, maintenance, development and analysis, etc.). These third parties will only have access to data relevant to the service they provide. They are obligated not to share with others or use your data for any other purposes. Below is a list of the third parties that we use and the data that we share with them:
|Category||Party Name & Product||Why do we share?||What do we share?|
|Payment Processors||PayPal||To allow payment processing, settlement, and billing services.||Name, email, address, details of user funding instruments, and payment transactions|
|Customer Support & Satisfaction||Help Scout||To provide custom support and live chat service to our users||Name, email address, user interactions and communications|
|EnjoyHQ||To collect user research notes and findings||Name, email address, user interactions and communications|
|Userpilot||To deliver personalized in-app messages||No personal data|
|Google Forms to conduct user research, customer service, and marketing surveys.||Name, email, user responses, and other information obtained from the survey|
|Postmark App||To send emails from our backend||Email ID|
|Facebook Ads & Pixel||To personalize ads on Facebook to improve relevance. To measure conversions from Facebook Ads.||Email ID|
|Typeform||To conduct user research, customer service, and marketing surveys||Name, email, subscription plan, role, user responses, and other information obtained from the survey|
|Thinkific||To connect with users who participate in the Design Certification course and acknowledge the completion.||Name, email, visual design (upon submission)|
|LinkedIn Insight Tag & Pixel||To personalize ads on LinkedIn to improve relevance. To measure conversions from LinkedIn Ads. Read more here.||Metadata such as IP address information, timestamp, and events (e.g., page views). All data is encrypted.|
|Hosting & Storage||Amazon||To host our application databases using Amazon RDS. We also use Amazon S3 for file storage and backups.|
|To host our application databases using Google Cloud SQL. Additionally, we store temporary data in Google Cloud Storage for our image processing services. Data in Cloud Storage is automatically removed within 48 hours. Firebase to support the commenting module for shared content.|
|Analytics||To perform web analytics on the Piktochart domain and web applications. For more information on this, visit this page.||Cookies are used to collect anonymous data on site usage.|
|Mixpanel||To perform web analytics on the Piktochart domain and web applications. For more information on this, visit this page.||Feature usage and user behavior tracking on the web applications|
|Holistics||To perform web analytics on the Piktochart domain and web applications. For more information on this, visit this page.||Feature usage and user behavior tracking on the web applications|
|Application monitoring||AppSignal||Backend application monitoring.||It includes stack traces and request headers that might contain PII.|
|Sentry||Frontend Application monitoring.||Stack traces of errors without any personal data.|
We do not share your information with law enforcement agencies unless there is a court order that directs us to do so. In the event of a court order, we will notify you.
Your Rights, Our Responsibility
Several rights are granted to you immediately upon providing us with your personal information; some of these are mentioned above. We would like you to know that at Piktochart, we take your rights seriously and will always conduct ourselves in a considerate way of our responsibility to serve your legal rights.
This grants you the right to confirm whether or not your personal data is being processed and be provided with relevant details of what those processing operations are and what personal data of yours is being processed.
If you would like access to the personal data about you, we ask that you contact us using the details below.
This one is relatively straightforward; if you notice that the data we have about you is inaccurate or incomplete, you may request we rectify the mistake. We will make every effort to respond to requests of this type immediately.
Otherwise known as the ‘right to be forgotten, this gives you the right to request your personal data be deleted.
This is not an absolute right; if you were to request that we erase your personal data, we would erase as much of that data as possible but may have to retain some information if necessary.
Suppose we have received a request for personal data to be erased. In that case, if it is necessary for us to retain some of that information, we shall ensure that the remaining data is used only when and where it is essential.
The right to object is the fundamental freedom all democracies enjoy. If you wish to object to how we use or have used your personal data, you may do so freely.
We will always try to maintain the highest standards and encourage our customers’ confidence in us as an organization. To achieve this, we request that any complaints be first brought to our attention so we can adequately investigate matters. If you would like to complain about Piktochart to a regulatory body, you may contact your local data protection supervisory authority.
We may modify our policy from time to time. We will notify the users by indicating the date of the last update at the top of the policy. Any changes to our policy will become effective upon posting. We store each version of our policy, and therefore, can share the previous version upon request.
Our collection and processing of your personal data are based on lawful processing. Lawful basis for data processing includes explicit consent that you have provided us, and through a contract with you (for example, to carry out any contractual obligation that we may have entered with you), and for legitimate business interests that include providing you with our products and services. Any consent that you provide can be revoked by you at any time. However, where legitimate business interests are concerned, you have the right to object to data collection and processing in which case we reserve the right to delete your account to comply with your objection to having your data stored and processed.
As a part of our standard business practices, we may transfer your personal data to organizations based in countries that have not been granted an adequacy decision under the General Data Protection Regulation.
Where data is transferred to such countries, we shall ensure that specific safeguards or derogations have been established.
These might include where the data transfer is necessary in order to fulfil a contract between us and yourself, where we have received your specific consent after having made you aware of any risks involved, or where contracts are in place between us and the third-parties involved that ensure the recipient organisation has a suitable standard of data protection in place.
If you have concerns about your personal data and we were not able to answer your query through our support email, and you live in either the EU or the UK, you can reach out to our representatives through the following channels: